Frequent questions


I would like to know if you have a product ...

If you want information on a particular product that you cannot find in the online catalog, you can send a request by email to

I am interested in a product but it is no longer available

It is possible to click on the desired product and then on "Click here to be notified when the product is available again". You will receive an email notification informing you about the new product availability.

I received a damaged or non-compliant bottle. How should I behave?

You can send an email to specifying your order number and indicating the defect of the product received. Photographic material relating to the original packaging and to all clearly visible products must be attached to the written communication. We will get back to you as soon as possible to solve the problem.



Do I have to be registered on the site to place an order?

Yes, our offers are reserved only for registered members on the site.

I'm having trouble using the site.

Try switching browsers (Chrome, Microsoft Edge, Internet Explorer, Safari, Mozilla Firefox). If you are unable to solve the problem, you can send a request via email to

Do the prices in the price list include VAT?

Yes, all prices visible on our online store are VAT included.

I would like to have a quote on my order.

You can contact us by email at info specifying desired quantities and products.

What are the delivery times, is it possible to have the package tracked?

You can choose to receive your order in 48 hours (an extra day is required for Puglia, Calabria and the Islands) by selecting the express shipping method (the order must be placed by 14:00). 

The tracking code is sent by email upon shipment by the courier. For information on shipping you can write to info

How can I get information about my order?

You can monitor your order history at any time by accessing the My Account section. Just click on your name next to Log Out. For any information you can send us an email to info, specifying your order number.

What payment method can I use for the purchase?

You can choose to pay by Credit or Debit or Prepaid Card, PayPal, Amazon Pay, Google Pay.

How will I get a refund for my order?

The refund will be made with the same payment method used by the customer at the time of purchase within 14 days of the request.

How can I receive an invoice for my order?

You can receive the invoice for your order by correctly entering your Company Name, VAT number, SDI code and PEC before proceeding with the purchase. Invoices are generated within 24/48 hours following the shipment of the order. No invoice can be issued after submitting the order form, unless requested at the time the order is placed. If you can't find your invoice, you can contact us by email at info

How can I apply the coupon I have available?

You can apply your voucher in the "apply coupon" section within the order checkout. You will receive an immediate discount equal to the value of your coupon. We remind you that you can only use one coupon for each order. Free shipping for orders over € 89 is not a coupon but is applied at the system level, automatically.


If you have other questions, do not hesitate to contact us by writing to info